Support

FAQ

If you can't find the answer to your question, simply ask it using this form, and mKart specialists will be happy to provide you with an answer

What is the mKart app?

1.

What features are available in the mKart app?

2.

How do I download and install the mKart app on my mobile phone?

3.

What operating systems are supported by the mKart application?

4.

What are the system requirements to run the mKart app on my device?

5.

What are Electronic Navigational Charts (ENCs)?

6.

Where can I find a list of available Electronic Navigational Charts (ENC)?

7.

What is the cost and availability of Electronic Navigational Charts (ENC)?

8.

How can I purchase an Electronic Navigation Chart (ENC)?

9.

What data is contained in the Electronic Navigation Chart (ENC)?

10.

How can I find my location on a map in the mKart App?

12.

Can I use the mKart app for route planning?

13.

How can I change the map scale in the mKart App?

14.

Can I save the route I have planned on the map?

15.

Can I share my route with other mKart App users?

16.

Can I use the mKart app without internet access?

17.

How often is the data updated in the mKart App?

18.

How can I get support and help if I have problems with the mKart App?

19.

Can I use the mKart app on my tablet?

20.

How often can I update my Electronic Navigational Charts (ENC)?

21.

What languages are supported in the mKart App?

22.

How can I check that my Electronic Navigation Chart (ENC) is up to date?

25.

Can I use Electronic Navigation Charts (ENC) on multiple devices?

26.

What should I do if the mKart application does not work correctly?

27.

Can I upload additional maps or data to the mKart App ?

28.

How can I rate and review the mKart App?

29.

Which Electronic Navigation Chart (ENC) formats are supported by mKart?

30.

Can I import my own data to a map in the mKart App?

31.

Can I access marine weather forecasts in the mKart App?

32.

Can I set my preferred scale for map display in the mKart App?

33.

Can I export my data and routes from the mKart App?

34.

Can I use the mKart app to navigate inside the port or only on the high seas?

36.

What options are there to automatically update the mKart application?

39.

Can I transfer electronic navigation charts (ENC) to other devices if I bought them on this site?

40.

How can I check if the mKart App is up to date?

41.

Can I use the mKart app on my computer or laptop?

42.

How to get technical support for the mKart application?

43.

What are the dimensions of the downloadable Electronic Navigational Charts (ENC)?

45.

What currencies are accepted for payment on this site?

54.

How can I set up the measurement system in the mKart App?

58.

What is the privacy policy for this site and the mKart App?

59.

Can I use the mKart app in a different country than where I bought it?

61.

How can I display my path on the Electronic Navigation Chart (ENC) in the mKart App?

66.

How can I display sea depth information on the ENC in the mKart App?

67.

How can I use the auto route planning feature in the mKart App?

69.

Can I set up weather and sea notifications on the ENC in the mKart App?

70.

How can I turn off audio notifications in the mKart App?

72.

How can I display tide information on an electronic navigation chart (ENC) in the mKart App?

74.

How can I use the tide guidance function in the mKart App?

75.

Can I use the voice control feature in the mKart App?

80.

How can I set the color scheme for the Electronic Navigation Chart (ENC) in the mKart App?

82.

How can I display beacon information on the ENC in the mKart App?

86.

How can I use the function of displaying the position of other vessels on the ENC in the mKart?

87.

How can I display wind speed and direction information on the ENC in the mKart App?

92.

How can I access my saved routes on my account in the mKart App?

101.

What information is contained in sea currents and how can it be used in the mKart application?

116.

How can I access reports and analytics about my swims in the mKart App?

119.

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